Terms & conditions
Legal stuff.
I. Confirmation
Our general terms and conditions apply to all agreements concluded by or with Go Forest, as well as to any order, purchase, registration, or payment made to Go Forest, even where no separate written agreement has been signed, to the exclusion of the general terms and conditions of our contracting partner, unless expressly agreed in writing by us.
The Client acknowledges that it has taken note of and agrees to the general terms and conditions no later than on the date of the agreement, or, where no agreement is signed, no later than the date of the order, online registration, or payment. Where the Client places an order, registers, or completes onboarding via Go Forest’s website or online platform, the act of placing the order, completing the online onboarding process, or making payment constitutes acceptance of these general terms and conditions.
Any objection to our invoices and the general terms and conditions must, under penalty of forfeiture, be made by registered letter within eight calendar days after the invoice date.
II. Description of services to be delivered and payment
Services are provided and paid for as stipulated in the agreement(s) concluded between Go Forest and the Client, as well as in accordance with the provisions on the front of the invoice, or, where no separate agreement has been signed, as stipulated in the Client’s order, online registration, or the applicable service description published by Go Forest at the time of order.
When ordering the trees, the Client can request a guarantee pledge signed by the Go Forest management to have our guarantees on paper. Unless a specific guarantee pledge states otherwise, Go Forest’s standard guarantees apply as published on our website at the time of order.
As we are a social enterprise and not a non-profit organization, we cannot give out tax certificates.
Go Forest remains the owner of all materials produced in connection with the Client’s order, including but not limited to monitoring data, satellite imagery, photographs, videos, leaflets, impact reports, and any other content created by or on behalf of Go Forest documenting or communicating the results of the Client’s order, and grants the Client a non-exclusive license to use this material for its own communication purposes, subject to Article X.
III. Fees
3.1. The fees are in accordance with what was determined in the agreement(s) concluded between Go Forest and the Client and as stated on the invoice or order confirmation, unless Go Forest is forced to adjust them due to the evolution of its fixed and/or variable costs or changes to its structure. Any such adjustment will be communicated to the Client in writing at least 30 calendar days before it takes effect. Where an adjustment affects an ongoing recurring service (e.g. a membership or Impact Dashboard hosting), the Client has the right to terminate that specific service, without penalty, by written notice within 14 calendar days of receiving the adjustment notice.
3.2. Mentioned prices are always exclusive of VAT.
3.3. An onboarding fee of €250 (exclusive of VAT) will be charged to clients requesting an Impact Dashboard. Additionally, an annual hosting and maintenance fee of €50 (exclusive of VAT) will be charged if the client wishes to maintain access to the Impact Dashboard. You can cancel your personal dashboard at any time, and you will no longer receive an invoice for the hosting and maintenance fee in the following year.
IV. Payment
4.1. Our invoices are payable by the Client within thirty calendar days from the date of the invoice.
4.2. In the event of non-payment after a notice of default has been sent, the amount of the invoice will be increased by a fixed compensation at the rate of 12% with a minimum of 40 euros by way of compensation. This compensation clause is reciprocal and therefore also applies in the event that Go Forest fails to fulfill its obligations after a notice of default by the Client. In addition, by operation of law and without any notice of default being required, a late payment interest is due equal to the interest rate determined in the context of the Belgian law dated 2 August 2002 on combating late payment in commercial transactions (BS 07.08.2002). This article remains valid if Go Forest allows installments or payment facilities at the request of the Client. Any partial payment received will first be applied to costs and interest due, and only thereafter to the outstanding principal.
V. Suspension and termination
5.1. In the event of non-payment on the due date, in the event of non-payment for whatever reason, or in the event of non-compliance with any contractual obligation (including but not limited to Article X), Go Forest reserves the right to:
a) either unilaterally suspend the execution of all current assignments, after prior notice of default to which no payment or corrective action has been taken within eight days, without this giving rise to a claim for compensation for the co-contracting party, but without prejudice to the right for Go Forest to claim compensation itself, including under the specific compensation provisions set out elsewhere in these general terms and conditions (see e.g. Articles 4.2 and 10.6);
b) either unilaterally dissolve the agreement without prior judicial authorization and after prior notice of default to which no payment or corrective action has been taken within eight days after the date of dispatch, without prejudice to Go Forest’s right to claim compensation itself, including under the specific compensation provisions set out elsewhere in these general terms and conditions (see e.g. Articles 4.2 and 10.6).
5.2. If Go Forest’s confidence in the creditworthiness of the Client is shaken by late payment or non-payment, by acts of judicial enforcement against the Client, and/or demonstrable other events that call into question the confidence in the proper performance of the obligations entered into by the Client and/or make it impossible, Go Forest reserves the right, as well as what has been stipulated in the agreement(s) with the Client, to demand suitable guarantees from the Client. If the Client refuses to comply with this, Go Forest reserves the right to cancel all or part of the assignment and/or services, even if the assignment and/or services have been performed in whole or in part.
5.3. Recurring services, i.e. services for which the Client pays on a monthly, quarterly, or other periodic basis, have a cancellation period of 3 months, to be communicated in writing before the start of the next payment period. Cancellation only takes effect at the end of the then-current payment period following expiry of the notice period.
Where appropriate, the amount referred to in Article 4.2 will be due by way of compensation, without prejudice to the obligatory payment of any assignments and/or services that have already been partially performed.
VI. Force Majeure
6.1. A case of force majeure is any circumstance beyond the reasonable control of a party that could not reasonably have been foreseen at the time of concluding the agreement, and that makes the performance of that party’s obligations impossible or unreasonably burdensome. This includes, without limitation, natural disasters, extreme weather events, fire, war, terrorism, riots, government measures or export restrictions, epidemics or pandemics, strikes, and failures of essential suppliers or subcontractors of the affected party.
6.2. The party invoking force majeure must notify the other party in writing, stating the nature of the event and its expected impact on the performance of the agreement.
6.3. For the duration of the force majeure event, the affected party’s obligations are suspended, and neither party may claim compensation from the other for the resulting delay or non-performance.
6.4. If the force majeure event lasts longer than six months, either party may terminate the agreement in writing, without either party owing compensation to the other for that termination, without prejudice to the payment of any assignments and/or services already performed up to that point.
VII. Liability
7.1. Go Forest’s liability with regard to the delivered goods and/or services is, in any case and to the maximum extent permitted by law, limited to the amount of the invoice to which these goods and/or services relate.
7.2. This limitation does not apply in the event of fraud, gross negligence, or wilful misconduct on the part of Go Forest, for which liability cannot be excluded or limited under Belgian law.
7.3. In no event shall Go Forest be liable for indirect or consequential damages, including but not limited to loss of profit, loss of reputation, or loss of anticipated savings, even if Go Forest has been advised of the possibility of such damages.
VIII. Dispute settlement
8.1. In the event of a dispute regarding our invoices and/or general terms and conditions, only the courts of East Flanders are competent.
8.2. All our agreements are governed by Belgian law.
IX. Data protection
9.1. Go Forest processes the personal data of the Client (and, where applicable, its representatives or contact persons) for the purposes of customer management, contract performance, invoicing and accounting, and the provision of its services, in accordance with applicable data protection legislation.
9.2. Full details on the personal data collected, the purposes and legal grounds for processing, retention periods, categories of recipients, international data transfers, and the Client’s rights under the GDPR are set out in Go Forest’s privacy policy, available at https://goforest.be/privacy-policy/, which forms an integral part of these general terms and conditions.
9.3. The Client can at all times exercise its rights (including access, correction, deletion, restriction, objection, and data portability) by contacting Go Forest at info@goforest.be. For questions or complaints regarding data processing, the Client can always contact the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels.
X. Communication of project data and partnership status
10.1. When the Client communicates publicly (including but not limited to marketing campaigns, websites, social media, annual reports, and sustainability reports) about trees planted, hectares restored, or any other impact figures resulting from its collaboration with Go Forest, the Client shall clearly distinguish between figures that have already been realised and figures that are planned or expected for the future. The Client shall only use figures officially confirmed by Go Forest, and shall not describe planned or future plantings or restoration activity in a way that suggests they have already taken place.
10.2. Any such communication must clearly state the year or period to which the figures relate. Figures from a completed planting or restoration activity may not be reused in later communications without indicating the year in which that activity took place.
10.3. Where the Client refers to its relationship with Go Forest as an “ongoing,” “active,” or “continuing” partnership, this description may only be used for as long as there has been a new financial contribution, planting, or restoration activity within the preceding 12 months. Beyond that period, the Client shall describe the relationship accurately as a past or completed collaboration, unless a new activity has since taken place.
10.4. Go Forest reserves the right to request, within a reasonable period, that the Client correct or withdraw any public communication that misrepresents the scope, timing, or status of the collaboration, including any communication in breach of Articles 10.1 through 10.3 or 10.7. If the Client fails to make the requested correction within fourteen calendar days of notice, Go Forest reserves the right to publicly clarify the accurate figures and status of the collaboration, and to suspend or terminate the agreement in accordance with Article V.
10.5. This article applies regardless of whether the relevant communication was reviewed or approved by Go Forest at an earlier stage, and survives termination of the agreement in respect of any prior communications that remain publicly accessible.
10.6. Any breach of this Article X entitles Go Forest to claim compensation for the damage actually suffered as a result of the breach. In assessing this damage, relevant factors include, without limitation, the duration of the misleading communication, the reach and audience of the communication in question, the reputational impact on Go Forest, and the cost of any corrective action Go Forest is required to undertake as a result. Go Forest may also claim reimbursement of reasonable costs incurred in identifying and addressing the breach, including legal costs.
10.7. Where the Client’s public communication ties Go Forest’s planting or restoration activity to a metric of the Client’s own business (such as a commitment to plant a tree per unit sold, per transaction, or per amount spent), the number of trees or hectares communicated must at all times correspond to the number actually ordered and paid for by the Client with Go Forest. The Client shall place orders with Go Forest at a frequency and volume sufficient to keep any such communicated commitment aligned with its actual sales or transaction volume, and shall promptly correct or suspend the communication where the volume ordered falls behind the volume publicly committed to.
10.8. Go Forest reserves the right to request from the Client reasonable supporting information, such as relevant sales or transaction volume figures, to verify that a volume-linked claim referencing Go Forest corresponds to the trees or hectares actually ordered. The Client shall provide such information within 14 calendar days of the request. Go Forest is under no obligation to request or verify such information as a matter of course, and the absence of such a request does not constitute an endorsement or confirmation of the accuracy of the Client’s public claims.
Last update: 21/08/2026